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Gradian Telefonica

AI voice assistants hold a natural conversation in Polish and resolve customer matters — at any hour and without expanding your team.

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How a call unfolds

From the first ring to a resolved matter — each step happens automatically, one after another.

STEP 01
The customer calls At any hour — at night, on weekends, on holidays.
STEP 02
The AI assistant answers in ~2 seconds It holds a natural conversation and answers questions from your company's knowledge base.
STEP 03
It records the call outcome A report on every call goes to the panel or to the CRM.
STEP 04
If needed, it hands off to a consultant Along with all the information about the customer and the topic of the call — while keeping the interaction natural.

Why it pays off

Telefonica works like the best consultant — only faster, cheaper and with no schedule limits.

Instant response The call is answered in about two seconds and the conversation is held in real time.
You pay for usage Fixed price per call minute
24/7 continuity Customer service at any hour and on any day.
Personalized style The agent's style and behavior tailored to your business.
Unlimited scale Handling seasonal peaks — relieve your staff during the biggest sales peaks.
Hybrid model AI and a consultant can work together — the system handles conversations on its own, and for more difficult matters the call is handed off to a human.

You pay as much as you use

Reduce fixed monthly costs by deploying a system that is flexible and scales with usage.

Gradian Telefonica works on a pay-per-actual-usage model. Costs are zero when no one calls. The cost of service rises and falls with the number of calls, so you never pay for standby — only for work actually done.

  • No charges for time without calls
  • Costs scale with sales
Traditional customer service Fixed cost regardless of the number of calls. 6,000–9,000 zł / month
Gradian Telefonica Billing only for handled calls. No calls = 0 zł
Boutique means personal

From day one you work directly with an engineer who leads your project and knows it inside out. We react instantly — we make changes in a few days, not months.

GT Gradian Telefonica implementation team

A system tailored to your business

Our system is not an off-the-shelf AI solution. We build conversation scenarios, the knowledge base, the tone of communication and integrations for a specific business — your product range, your returns processes and your customers' most common problems.

Every client gets a highly individual approach — from an opening workshop, through tuning the assistant on real conversations, to ongoing contact with the team.

  • Scenarios and knowledge base for your product range
  • Integrations with your sales panel and CRM
  • Direct contact with an engineer
Konsultantka w słuchawkach z mikrofonem podczas obsługi klienta przy komputerze

Hear what our system sounds like

Book a short presentation — we'll show the voice assistant in action.

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