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AI and ML solutions for business

Boutique AI and ML agency. We build systems and help companies deploy solutions that save money and increase customer satisfaction.

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  • AI voice assistantsA natural conversation with the customer — the assistant responds instantly, with no artificial pauses.
  • Hotline automationOrder statuses, returns and the most common questions handled without the team's involvement.
  • Integration with your systemsEasy integrations that require no changes to your current system.
  • Savings and scalable costsPredictable costs that scale with your traffic.

Intelligent Customer Service

An LLM-powered voice system answers calls, responds to questions and resolves customer matters without your team stepping in. Optimise your costs and keep your customers satisfied.

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  • Lead qualificationThe agent automatically contacts your customer base, carrying out initial qualification.
  • Regulatory complianceCampaigns run in line with GDPR and telecommunications law.
  • Customer profilingEvery conversation enriches your database with data on needs and intent.
  • International operationsRun phone campaigns in foreign markets.

Outbound Campaigns

A system for running automated outbound campaigns at scale. Launch sales campaigns, lead qualification and satisfaction surveys, without growing your team.

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  • Repetitive cases resolved automaticallyReduce the workload on your staff by resolving most simple and repetitive topics automatically.
  • Flexible implementationWe design the system specifically for your business.
  • Smooth escalation to a consultantHarder cases move to a human with the full conversation context.
  • A system that learns from every conversationInsights from conversations flow back into the database — automation accuracy improves month after month.

Hybrid Customer Service

Hybrid support combines AI and a team of consultants in one process: handle a larger volume without a proportional rise in cost and without losing quality.

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Individual approach, long-term cooperation

Our approach

We're a boutique technology agency and we want to get to know each client from the perspective of their business and processes. We care about long-term relationships: we grow together with you.

Individual approach
to the client

Long-term cooperation
and support

We grow together
with your business

Let's talk about your business

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Emailinfo@gradian.pl
Phone+48 889 040 988
Addressul. Katowicka 2, Poznań, Poland
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